National Consumers League

Fighting Common Rip-Offs: Worth the Hassle?


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By John Breyault, NCL Vice President of Public Policy, Telecommunications, and Fraud

Useful link of the day: Is the payback for fighting rip-offs worth the time and stress involved?

Consumers are ripped off on a daily basis. This is sometimes due to deliberate criminal fraud, but often due to simple negligence, either on the part of a business or consumer.

Fortunately, consumers usually have recourse when they’re ripped off, often through various agencies of their local governments. Of course, while there may be some satisfaction in getting repayment for a rip-off, the time and effort involved may not be worth the monetary repayment. This weekend’s New York Magazine featured an excellent article on how long it takes to resolve common consumer complaints and offers its opinion on whether the repayment is worth the effort.

While the article is specific to New York City, many localities offer similar services. If the 3-1-1 information service is available in your area, a quick call can put you in touch with the appropriate government agency in your town or city. Check out the New York Magazine article here:

(Hat-tip to the ever-useful Consumerist for the link.)