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Bogus Credit Card Offers Still Top List of Telemarketing Frauds, Says Nation’s Oldest Consumer Group

Average Victim Loss Doubles in 2003

Release Date: January 31, 2004
Contact: 202-835-3323,
media@nclnet.org

WASHINGTON, D.C.—Today the National Consumers League (NCL) released its annual list of top telemarketing frauds as reported by consumers to its National Fraud Information Center (NFIC) and, as in 2002, phony credit card offers were the most-reported scam. In a dramatic departure from the previous year’s figures, however, telemarketing fraud victims in 2003 reported losing nearly double the money; an average of $1,504, compared to $845 in 2002.

2003 Top Ten Telemarketing Frauds

  1. Credit card offers

  2. Prizes/sweepstakes

  3. Work at home plans

  4. Magazine sales scams

  5. Advance fee loans

  6. Lotteries/lottery clubs

  7. Buyers clubs

  8. Travel/vacations

  9. Telephone slamming

  10. Business opportunities /franchises

“We’re seeing a rise in some of the high-ticket telemarketing frauds, such as prizes and sweepstakes, lotteries and lottery clubs, and business opportunities and franchises,” says Susan Grant, director of the NFIC. “That drives the overall losses up.” To give consumers advice about lottery scams, the NFIC Web site has added new tips on that subject in the telemarketing fraud section.

Phony Credit Card Offers Still Attract Consumers 

Bogus credit card offers continue to lure consumers who have financial problems and are unable to obtain credit elsewhere with promises to get them cards, “guaranteed.” Crooks typically ask for payment upfront by arranging to debit victims’ bank accounts, but they never provide the promised cards. “It’s against the law for telemarketers to ask for fees in advance if they guarantee or claim it’s very likely that they can get you credit,” cautions Grant. “The upfront fee coupled with the promise that you’ll get a credit card or a loan is the tip-off that it’s a telemarketing scam.”

Over the years, reports of payments made by bank debit in connection with various types of telemarketing scams have skyrocketed. In 1995, bank account debits made up only 8 percent of overall payments; in 2003, this was the most popular method of payment, with 37 percent of telemarketing frauds being funded that way. In some cases, consumers provide their bank account numbers to pay for purchases but never receive the goods or services; in other cases, consumers’ accounts are debited even though they never agreed to the transactions.

“Consumers can dispute debits they never authorized, but they don’t have the same legal dispute rights as with credit cards in situations where they never get what they were promised,” said Grant. Nonetheless, she suggests that fraud victims contact their bank immediately to attempt to get redress.  

Elderly, Rural Populations Bear the Brunt of Victimization

Older consumers—who are particularly targeted by telemarketing frauds—reported a higher percentage of complaints in 2003 than in 2002. Thirty-four percent were age 60 or older, compared to 27 percent the previous year. In some categories of fraud, this age group was even higher; for example, 66 percent of reports of prizes/sweepstakes fraud were from victims age 60+. Older victims made up 59 percent of reports of lotteries/lottery clubs scams, and 52 percent of magazine sales scams.

“Fraudulent telemarketers like older victims because they’re home to take the calls, they have saved money which can be robbed, and many are too polite to hang up on them,” said Grant.

Rural areas are also hit hard by telemarketing fraud. Historically, heavily populated states such as Florida, New York, and California have always appeared at the top of the list in terms of numbers of victims. This is true of 2003 statistics as well. However, for the first time since NCL began operating NFIC in 1992, the 2003 Telemarketing Fraud Report factors state population into the calculation of the top victims’ locations. Relative to the populations of their states, the highest numbers of victims were in states such as Georgia, Mississippi, and Montana.

“As long as you’ve got a phone, you can be targeted by fraudulent telemarketers no matter where you are,” said Grant.

For more information about NFIC’s 2003 Telemarketing Fraud Report, for information about how to avoid becoming a victim of telemarketing scams, and to report suspected fraud, visit www.fraud.org.

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About NCL

The National Consumers League, founded in 1899, is America's pioneer consumer organization. Our mission is to identify, protect, represent, and advance the economic and social interests of consumers and workers. NCL is a private, nonprofit membership organization. For more information, visit www.nclnet.org.

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