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  For Consumers

Consumers are taking advantage of a growing number of ways to communicate these days, from “plain old telephone service” to wireless phones to phone service from cable companies. You can even use an Internet connection to make phone calls! Having so many choices is great, but it can be confusing. NCL is making it easier to learn about your communications options. Click here

Going Wireless: More and more people are buying wireless telephone service. With a cell phone, you can keep in touch with family, friends, and work, even when you’re on the go. Companies’ plans change constantly. Whether you already have wireless service or you’re just getting started, it’s a good idea to learn more from NCL. Click here.

Telefonía Inalámbrica. Una guía para el consumidor sobre cómo elegir un servicio de telefonía celular.

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Need Help Understanding Your Phone Bill? Life's a lot more complicated than it used to be -- and so is your phone bill!

Stop Calling Me. Tired of telemarketing calls, junk mail, and spam? It's hard to avoid them completely, and there may be opportunities you really want to hear about. But it is possible to reduce the amount of unwanted offers you receive.

Advocacy

NCL Comments to FCC regarding digital TV rules (09.14.2007)

Comments: To FCC regarding Customer Proprietary Network Information (04.14.2006)
Rules and Regulations Implementing the Telephone Consumer
Protection Act of 1991 (TCPA)
(07.29.2005)
Children’s Advocates Ask Congress to Investigate Marketing of Mobile Phones to Kids (07.26.2005)

Comments: NCL to FCC Regarding Cellular Telephones and other Wireless Devices Aboard Airborne Aircraft (05.13.2005)
Report:  VoIP – Ensuring that the Public Voice is Heard:  A Report from a Consumer Forum (03.2005)
Letter: NCL to FCC Regarding Vonage and Minnesota Public Utilities Commission Jurisdictional Issue (10.27.2004)
Comments: NCL to the Federal Communications Commission Regarding Lifeline and Link-Up Universal Service Support Mechanism (09.17.2004)
Comments: NCL to FCC Regarding Ruling on Truth-in-Billing and Billing Format of Telephone (07.14.2004)
NCL Letter Regarding VOIP Regulatory Freedom Act of 2004 (07.09.2004)

Letter: NCL to FCC Regarding Cellphone Connection to 911 (06.09.2004)
Comments: NCL to FCC Regarding the Review of Regulatory Requirements for VoIP (05.28.2004)
Comments: Do Not Email Registry (03.31.2004)
Letter:  NCL to FCC Regarding Directory Assistance Competition (09.12.2003)
Letter:  NCL to the FCC concerning Universal Service Fund (05.15.2003)

Comments:  NCL to FTC Regarding Telemarketing Rulemaking (04.24.2003)
Comments: NCL to FCC regarding Telephone Consumer Protection Act of 1991 (12.06.2002)
Comments:  Telemarketing Sales Rule (04.12.2002)
Comments: NCL to the FCC concerning the MCI WorldCom and Sprint Proposed Transfer of Control (02.18.2000)
Comments: NCL to the Federal Trade Commission by the National Consumers League concerning the Pay-Per-Call Rule Review (03.10.1999)
Statement: Assuring Consumer Protection in a Changing Telecommunications Marketplace (02.18.1999)
Testimony: NCL to the House Subcommittee on Telecommunications, Trade and Consumer Protection Regarding Telephone "Slamming" (06.23.1998)
Statement: Statement of Principles regarding Electric Industry Deregulation (02.12.1998)

Research

National Consumers League Releases Comprehensive Survey about Consumers and Communications Services (07.2005)

 

VoIP - Ensuring that the Public Voice is Heard: A Report from a Consumer Forum
Read the Report

Related NCL Publications

Recent NCL Press Releases

Consumer Group Chides FCC for Failure to Prepare for Educating Consumers about Transition to Digital TV (09.18.2007)
National Consumers League Releases Comprehensive Survey about Consumers and Communications Services (07.21.2005)

New Poll Shows Air Travelers Are Strongly Opposed to Lifting the Ban on Cell Phones in Flight (04.07.2005)