National Consumers League

Pages tagged "airlines"

Consumer group applauds launch of DOT investigation of 737 MAX safety

March 20, 2019



National Consumers League statement on Senate passage of FAA Reauthorization Bill

October 4, 2018


FAA reauthorization bill is a missed opportunity to address add-on fees

September 22, 2018


Privatized foreign systems continue to fall further behind the U.S.

September 12, 2018


FAIR Fees Act coalition letter

September 12, 2018


‘Innovation’ = airline speak for finding new ways to gouge consumers

Brian YoungIf you have been listening to the airline industry, you may think that now is one of the best times to fly. According to its lobbyists, fares are down, and the airlines are working overtime to provide their customers with new and innovative products. However, in reality, if you have spent any time shopping around for a ticket, you are probably intimately aware that all of this “innovation” serves one purpose: to stifle what little competition remains in the airline marketplace and to implement new and creative ways to gouge consumers.


European Union’s scheme for airline passengers’ rights

SG-headshot.jpgIn September 2015, I arrived at JFK airport in New York at 10:30 am for a quick flight to Washington, DC. I had a full day of meetings and was eager to get to the office. To my unpleasant surprise, I ended up arriving home at 6:00 pm. Weather was not a factor for the lengthy delays because the weather conditions were perfect in both DC and New York. Ultimately, American Airlines (AA) noted that it was their own mechanical and crew problems that caused the full day of delays. But, AA did not offer any passengers a dime of compensation for wasting their entire day. This seemed so wrong to me that it sparked my interest in what other countries provide for airline passengers’ rights.