Last month, I had the pleasure of testifying before the House Aviation Subcommittee on the implementation of the Federal Aviation Administration’s 2018 reauthorization bill. My testimony touched on many of the pressing consumer protection priorities for airline passengers teed up by the 2016 and 2018 FAA reauthorization bills.
On a flight to Idaho earlier this week, I brought my own coffee mug. My flight attendant was unexpectedly enthusiastic: “Anything that will help save the planet,” she said. I do not find this to be the case at Starbucks, where baristas insist on giving me a new plastic cup when I’m getting my iced tea, or at the Nespresso counter at Bloomingdales, which recently refused to serve me a coffee in my own cup. Reducing our personal footprint should be a big issue for all of us as we see the rapid pace of climate change and what it is doing to our beloved planet.
March 14, 2019
September 22, 2018
September 12, 2018
September 12, 2018
If you have been listening to the airline industry, you may think that now is one of the best times to fly. According to its lobbyists, fares are down, and the airlines are working overtime to provide their customers with new and innovative products. However, in reality, if you have spent any time shopping around for a ticket, you are probably intimately aware that all of this “innovation” serves one purpose: to stifle what little competition remains in the airline marketplace and to implement new and creative ways to gouge consumers.
In September 2015, I arrived at JFK airport in New York at 10:30 am for a quick flight to Washington, DC. I had a full day of meetings and was eager to get to the office. To my unpleasant surprise, I ended up arriving home at 6:00 pm. Weather was not a factor for the lengthy delays because the weather conditions were perfect in both DC and New York. Ultimately, American Airlines (AA) noted that it was their own mechanical and crew problems that caused the full day of delays. But, AA did not offer any passengers a dime of compensation for wasting their entire day. This seemed so wrong to me that it sparked my interest in what other countries provide for airline passengers’ rights.